Privacy Policy – Fresa Shield

Last updated: September 2025

Your privacy is important to us. This Privacy Policy explains how Fresa Shield (“Company”, “we”, “our”, or “us”) collects, uses, and protects your personal information when you use our services.

1. Information We Collect

When you use fresashield.com or our dashboard, we may collect:

• Personal Information: name, email address, WhatsApp number, billing details, and other data you provide during registration or case submission.

• Case Data: screenshots, URLs, and supporting documents submitted for content removal requests.

• Usage Data: IP address, browser type, device information, and interactions with our website.

• Payment Data: processed securely by third-party providers (we do not store full credit card information).

2. How We Use Your Information

We use the collected data to:

• Provide and manage the Fresa Shield services;

• Process payments and subscriptions;

• Communicate with you about cases, support, or updates;

• Improve our platform, security, and user experience;

• Comply with legal obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity: to provide services you request;

• Legitimate interests: to maintain and improve our services;

• Legal compliance: when required by applicable laws;

• Consent: when you explicitly agree (e.g., marketing communications).

4. Data Sharing & Disclosure

We do not sell your personal data.

We may share information with:

• Third-party platforms where takedown requests are submitted;

• Service providers (hosting, payment processors, email services);

• Legal authorities if required to comply with applicable laws.

5. Data Retention

• Personal and case data are retained only as long as necessary to provide our services.

• You may request deletion of your data at any time (subject to legal or contractual obligations).

6. Security

We apply technical and organizational measures to protect your information, including encryption, secure storage, and access controls. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Your Rights

Depending on your jurisdiction (including GDPR for EU/EEA residents), you may have the right to:

• Access, correct, or delete your personal data;

• Restrict or object to processing;

• Data portability;

• Withdraw consent at any time.

To exercise these rights, contact us at info@fresashield.com.

8. International Data Transfers

If you access our services outside Portugal, your data may be transferred and processed in other countries where our providers operate. We ensure adequate safeguards are in place.

9. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences;

• Analyze traffic and usage;

• Improve our website performance.

You can manage cookies through your browser settings.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, contact us to request deletion.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on fresashield.com, and the “Last updated” date will be revised.

12. Contact Us

For any privacy-related questions or requests, please contact us:

📧 info@fresashield.com

🌐 https://fresashield.com